An international materials handling company specializing in the pooling of pallets, uses a document called a Pallet Control Note to evidence a transaction (e.g. proof of delivery). Pallet Control Notes were being created in such volumes that the organization found itself literally “buried in paper”. Documents were stored wherever space could be found (e.g. in cartons on top of filing cabinets). Subsequent retrieval of a document in response to a customer query was extremely difficult, if not impossible, often resulting in lost pallets and/or not being paid by the customer.
By scanning and indexing the Pallet Control Notes and making them available for subsequent retrieval on the company’s local area network (LAN), the customer could now instantly access any document using retrieval software supplied by ACI.