Testimonials
Customer Successes
Discover how organizations of all sizes are benefiting from ACI’s solutions for Document & Data Driven Business Processes and Business Process Automation. Here’s what just a few of our customers are saying about how ACI is helping them transform their business.
“Our Emergency department handles in excess of 50,000 visits per year and as a result paper charts were becoming extremely labour intensive to manage. A decision was made to digitize, with a goal to improve the availability of previous charts in ER. Our RFP process revealed one company, ACI, that could help us cost effectively reach our goal.
They reviewed our current workflow and developed a digital solution to address our needs. Training sessions were held prior to implementation. In a matter of days, everyone was comfortable with our new solution. ACI has been excellent and worked very hard to help us seamlessly migrate to the new system. Their support was truly above and beyond.”
D. BoulericeDirector Patient Registration - EmergencyCornwall Community Hospital
“We are the largest CMHA in Canada with several sites and a significant number of patient records to manage. For 30 years we enjoyed a valued relationship with ACI. They always provided the right solution as our needs evolved from film-based records to digital. ACI scanned and indexed all hardcopy records going back to 1969, facilitating digital retrieval from our EMR platform. Before going live with our EMR system, ACI provided secure access to our digital records from their Cloud Document Management platform. They consistently responded to our needs and promptly and efficiently met our quick turnaround requirements. We would not hesitate to use ACI for any future document conversion projects. ACI earned our trust and we would highly recommend them to anyone looking for a document management solution provider.”
Anna Tersigni Phelan, B.A. CHIMDirector Quality & Risk, Chief Privacy Officer Canadian Mental Health Association, Waterloo Wellington
“We’ve been using ACI’s services for over 10 years and they have consistently met our changing needs. They accommodate our ‘zero dark thirty’ morning pick-ups and our very tight turnaround requirements on a daily basis. I really feel that I can count on ACI to understand our needs and to meet them in a timely manner. ACI is committed to providing excellent service and I feel they value me as a customer. I would not hesitate to refer anyone to ACI for their document management requirements.”
Salim MohamedbhaiManager - LogisticsIndigo Books & Music Inc.
“We consider ACI a reliable and trusted partner that we can always count on. Their work is accurate and on time and their staff are friendly and professional. We’ve been using ACI’s services for twenty years now and we appreciate their consistency and their flexibility. With recent global events and our staff all working from home, ACI offered a solution so we could easily continue to operate remotely without interruption. We really appreciate ACI and wouldn’t hesitate to refer them to anyone.”
Chukie WijegoonewardaneDirector, Risk & Treasury Chemtrade Logistics
“Accessing our credit documents is quick and easy, thanks to ACI. They provide us a valuable service and are very customer-focused. ACI has made working remotely possible and their team have also suggested enhancements to our existing solution to make it even easier. In today’s ever-changing world it’s comforting to know there’s something I can count on. I know I can always count on ACI.”
Kelly WilsonNational Credit & AR Manager Kruger Products Limited
“ACI’s solutions are user-friendly & flexible and they have been able to meet our changing needs over the years. Their staff are friendly, accommodating and prompt to respond when we call. It’s great to have a reliable document management partner that we can trust to meet our needs. ACI has been that partner for 20 years."
Mary Frijio Academic Services Supervisor Occasional Teachers, APSSP, SmartFind Express (SEMS), Records Management
Toronto Catholic District School Board
"We’ve been using ACI’s services since 2011 when we made the decision to implement ACI’s AP Automation solution to streamline our Accounts Payable processes. ACI’s staff have always been very helpful and professional and they guided us through the implementation process every step of the way, making the transition smooth and painless. The success of this project made it easy to continue on our path to automation together with ACI and to implement their AR Automation solution for Cash Receipts. The time savings both in AP and AR have been significant and we love having our documents available at our fingertips! Their professional, friendly and knowledgeable team along with their intelligent business solutions have really made things easier for us! We highly recommend ACI.”
Kim StewartController CKF Inc.
“Since 2014 we have enjoyed a valuable business relationship with ACI. With many years of experience in their field they have customized a seamless Accounts Payable Solution for us which eliminates manual processes, improving accuracy and efficiency. ACI's solution is extremely valuable to us, especially in today's world with many employees working remotely. We have been able to continue operating ‘business as usual’ since invoices can be approved and accessed from anywhere. Our satisfaction is extremely important to ACI and we feel truly valued as their customer. I wouldn’t hesitate to recommend ACI to anyone looking for a document management partner.”
Bill SandblomMIS DirectorThe International Group
“Partnering with ACI has been an excellent decision. ACI listens to our needs … then with a combination of knowledgeable people, outstanding customer service, unmatched quality and the ability to respond to tight deadlines … they deliver. I am very pleased with ACI and our standards are extremely high. I strongly recommend ACI to any company considering implementing a cost-effective document management solution.”
F. CoutouSenior Director, Financial Operations Primus Canada
