The manual process of filing and retrieving documents consumes a significant amount of time and as a result, adds unnecessary costs to any organization. In fact, studies show that forty to sixty percent of the average office worker’s time is spent handling paper, which translates to 20-45% of an organization’s labour costs and 12-15% of an organization’s expenses. In addition, the average cost of finding a misfiled document is $120 – and the average cost of recreating a lost document is $250. Seven and one half percent of all documents are lost, 3% of the remainder are misfiled – and the time spent locating paper documents adversely affects response times to customer and operational inquiries.
Another cost consideration is office space. A significant portion of the average office is devoted to the storage of paper documents. There are over 4 trillion paper documents in North American offices – growing at a rate of 22% per year. Paper documents cannot be shared without costly duplication and distribution. The average business document is copied 19 times – over 81 billion sheets of paper are copied each month. Paper documents are vulnerable to loss through damage or destruction.
When you engage ACI’s Digital Document & Data Management solutions, you will immediately be able to tap into all the savings afforded by eliminating hardcopy storage and retrieval. You will instantly be able to reduce document storage by 60-80% – while freeing up staff time by up to 50% for redirection to other tasks. In addition, you will now be able to respond immediately to inquiries, thereby greatly improving customer service. And one of the most important benefits of digital document management is that you will enjoy a “fail safe” environment for safeguarding all of your documents and data.
By outsourcing your Document & Data Management and Online Retrieval Solutions to ACI – from receiving your mail to capturing and indexing documents, to making them available to your users, your day-to-day document retrieval needs will be completely streamlined for ease of access and processing.